Refund policy
REFUND AND RETURN POLICY
Returns Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Important Notice: Do Not Return to Manufacturer Please do not send your purchase back to the manufacturer. Our manufacturer address is located overseas, and items returned there without prior authorization will not be processed. All return requests must be directed to us at info@kamolah.com.
Refunds (if applicable)
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Defective or Damaged Items: We offer a full refund if the product is defective or damaged upon arrival. Please email us at info@kamolah.com within 48 hours of delivery, including photos or a video clearly showing the defect. Once verified, we will process your refund without requiring you to ship the item back.
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Incorrect Size/Change of Mind: We do not provide refunds for incorrect sizing or "change of mind" requests once the product has been opened or used, due to sanitary reasons regarding kitchenware products. If you have any concerns, please contact us at info@kamolah.com.
Once your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as there is often some processing time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@kamolah.com.
Sale items Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kamolah.com.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, we will send a refund to the gift giver.
Shipping If you are authorized to return an item, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly suggest you consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us For any questions, return requests, or tracking information regarding your order, please reach out to us at: Email: info@kamolah.com