Politique de remboursement

REFUND POLICY

REFUND AND RETURN POLICY

1. Returns & Cooling-off Period Under UK law, you have the right to cancel your order within 14 days of receiving your item(s). To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Please note that return shipping costs are the responsibility of the customer.

2. Damaged or Defective Items If you receive a defective or damaged item, please contact us within 48 hours of delivery at info@kamolah.com with photos or a video showing the issue. We do not require you to ship the item back to our overseas manufacturer. Upon verification, we will provide you with a full refund or a replacement at no additional cost.

3. Refunds (If applicable) Once your request is approved for defective items, your refund will be processed and automatically applied to your original method of payment. Please allow 5-10 business days for the bank to process the transaction.

4. Important Notices

  • Do not send your purchase back to the manufacturer. Returns sent to our manufacturer's address without prior authorization will not be processed.

  • We do not offer refunds for "change of mind" if the product has been used or opened, due to the nature of kitchenware products for sanitary reasons.

  • Sale items: Only regular-priced items may be refunded.

5. How to Start a Return Please contact us at info@kamolah.com with your order number and the reason for your request. We will guide you through the process.
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